The Lumen Blog

Self-service is no longer a luxury, it's a powerful strategy to improve customer support operations.... Continue reading.

As technology continues to evolve, businesses need to leverage AI for effective Customer Support. Se... Continue reading.

In today's mobile-first world, crafting emails that look fantastic and function flawlessly across al... Continue reading.

AI Agents improve productivity and easily handle routine inquiries freeing human representatives for... Continue reading.

A number of people and businesses utilize these elements of marketing independently without explorin... Continue reading.

Gone are the days of static email content. In today's fast-paced digital landscape, consumers crave ... Continue reading.

What if you could leverage the power of play to captivate your audience and build lasting relationsh... Continue reading.

Understand customers, map their journey, personalize interactions, ensure omnichannel consistency, a... Continue reading.

Deciphering customer behavior is crucial for sustainable growth in today's business landscape. Beyon... Continue reading.

HealthTech FinTechs revolutionize healthcare with targeted marketing. Ensure retention and revenue t... Continue reading.

EdTechs are not only reshaping learning but also employing innovative strategies to achieve remarkab... Continue reading.

As the year concludes, businesses can strengthen customer connections through tailored email and soc... Continue reading.

Segments are like themed party groups. Each group shares interests, allowing tailored messages that ... Continue reading.

Check out this article that covers everything you need to know about keeping your customers satisfie... Continue reading.

Read this article to discover effective strategies for boosting customer retention and generating re... Continue reading.

This article is about important customer touchpoints you need to optimize to enhance customer experi... Continue reading.

This article emphasizes how crucial customer retention is, particularly during a recession.... Continue reading.

See how Spotify and Piggvest leveraged peer-to-peer marketing to drive growth on their platforms. ... Continue reading.

This is a list of tools that helps you figure out things like how best to market and the right proje... Continue reading.

A recession is a time when you must continue to expand your customer and this article shows you how.... Continue reading.

If you are a startup that’s beginning to experience effects from the current recession, here are 6 t... Continue reading.

We have put together 4 examples of when brands took personalized messaging to a different level to i... Continue reading.

We break down some strategies you can use as an insurance or insurtech company to improve your custo... Continue reading.

As an early-stage founder, customer acquisition should not be the only thing on your mind, you shoul... Continue reading.

This article delves into how you can solve the problem of customer retention as a Fintech.... Continue reading.

This article talks about Boost, a startup in Malaysia with a customer base of over 7 million users t... Continue reading.

Ultimately, your goal as a business is to make more money. Paying close attention to your customer r... Continue reading.

We've officially integrated with Segment. This allows companies to sync customer data from any data ... Continue reading.